⚠️ Holiday Notice: Christmas & New Year Support ⚠️
Please note that our support team will be operating with reduced capacity during the Christmas and New Year holiday period.
We will do our best to respond to all requests as quickly as possible, however some response delays may occur.
If you have already submitted a ticket, there is no need to create additional ones. Your request is safely in our system and will be handled by our support team.
Thank you for your patience and understanding during the holiday season.
✨ From all of us — Merry Christmas and Happy New Year! ✨
⚠️ Delivery Update for Black Friday Orders ⚠️
(20 November – 2 December)
Due to the exceptionally high parcel volume, deliveries may take longer than usual.
What you may notice
- Tracking information updating slowly or not changing for several days
- Extended transit times
- Delays in courier processing even after parcels have been handed over
We confirm that all orders are shipped. These delays are caused entirely by courier network overload. Your order is still moving through the system, even if tracking does not reflect progress in real time.
Due to the increased number of requests during this period, our support team is also operating under higher load. We kindly ask customers to allow additional time before requesting an update on their order status.
Due to the overall congestion in courier networks during this period, even newly shipped parcels may experience slower transit times.
Thank you for your patience and understanding during the seasonal peak.
