Temporary Issue – Devices Showing as “Locked”
We are aware of an issue where cloud-enabled Shelly devices with local authentication enabled may appear as “Locked” in the Shelly app, and entering the device password results in an “Authentication failed” message.
- This affects only devices that have local authentication (device restriction) enabled.
- Devices remain accessible locally via their IP address.
- This behavior is related to cloud communication and does not affect local device functionality.
🛠️ Status
Our developers are aware of the problem and are working hard to resolve it as quickly as possible.
✅ Temporary Workaround
As a temporary solution, please disable Local Network Control:
Shelly App → Settings → App Settings → Disable “Local Network Control”
We sincerely apologize for the inconvenience and appreciate your patience while we resolve the issue.
30M Devices Sold Campaign – Important Information
📅 Campaign Period
Standard Campaign:
25 February 2026, 09:00 AM EET (UTC +2)
until
03 March 2026, 11:59 PM EET (UTC +2)
⚠️ All promotions are valid only within these dates and while stocks last.
👤 For All Customers
- Automatic discounts at checkout:
- 10% over 100 EUR / GBP
- 20% over 200 EUR / GBP
- 30% over 300 EUR / GBP
- Only one discount tier applies per order (not stackable).
- Shipping costs, taxes, and customs duties are not discounted.
- Excluded products: with tag “New”, “Works with Shelly”, and Shelly Plug M Gen3 (all variants and packs).
- Refunds are based on the discounted price paid.
- Vouchers/discount codes: All vouchers and discount codes are temporarily disabled during the Campaign and cannot be applied. They can be used again after the Campaign ends.
- Check Terms & Conditions for full details
⭐ Additional Rules for VIP Users
- Login with the VIP-registered email is required.
-
Free standard shipping (terms apply; not valid for all destinations):
- Eligible EU countries – free standard shipping over 100 EUR (after discount).
- Bulgaria: free standard shipping over 51.13 EUR.
- Germany & Italy: free standard shipping over 79 EUR.
- Check Terms & Conditions for full details (VIP users only)
