Temporary Issue – Devices Showing as “Locked”
We are aware of an issue where cloud-enabled Shelly devices with local authentication enabled may appear as “Locked” in the Shelly app, and entering the device password results in an “Authentication failed” message.
- This affects only devices that have local authentication (device restriction) enabled.
- Devices remain accessible locally via their IP address.
- This behavior is related to cloud communication and does not affect local device functionality.
🛠️ Status
Our developers are aware of the problem and are working hard to resolve it as quickly as possible.
✅ Temporary Workaround
As a temporary solution, please disable Local Network Control:
Shelly App → Settings → App Settings → Disable “Local Network Control”
We sincerely apologize for the inconvenience and appreciate your patience while we resolve the issue.
