Skip to main content
Freshworks Logo
Customer Support
  • Home
  • Knowledge base
  • Submit a ticket
  • Login
  • Sign up
  • English
    English German
www.shelly.cloud

Hi, how can we help you?

Recent Searches

    Popular Articles

    • I cannot add Shelly device to the cloud. Error "Device owned by another user" is registered. What should I do?
    • How to check the IP address of the Shelly device if it's listed as OFFLINE?
    • Can I use the Shelly devices without Shelly Cloud App?
    • Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?
    • Calibration on Shelly 2.5 is not working. Where is the problem?

    Articles
    View all

      Topics
      View all

        Tickets
        View all
          no results

          Sorry! nothing found for

          Browse articles

          Explore How-To's and learn best practices from our knowledge base

          Submit a ticket

          Describe your issue by filling up the support ticket form

          Knowledge base

          View all articles

          Shelly FAQ

          Please check our FAQs before submitting a report request.

          Most popular articles

          View all articles

          I cannot add Shelly device to the cloud. Error "Device owned by another user" is registered. What should I do?

          Modified on 13 February

          How to check the IP address of the Shelly device if it's listed as OFFLINE?

          Modified on 04 January

          Can I use the Shelly devices without Shelly Cloud App?

          Modified on 05 January

          Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?

          Modified on 11 January

          Helpdesk Software by Freshdesk Cookie policy

          Why we love Cookies

          We use cookies to try and give you a better experience in Freshdesk.

          You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.

          We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.