Shop and delivery FAQ (32)

Do I have to pay custom taxes when the shipment reaches my country?

Modified on Thu, 25 Apr, 2024 at 5:06 PM
How can I cancel my order?

Modified on Thu, 27 Mar, 2025 at 4:47 PM
How can I check the status of my order?

Modified on Wed, 13 Nov, 2024 at 4:11 PM
How can I use a coupon/discount code?

Modified on Mon, 2 Mar at 4:29 PM
How much is the delivery cost to my country?

Modified on Fri, 26 Apr, 2024 at 3:59 PM
How will you ship my order?

Modified on Wed, 13 Nov, 2024 at 4:35 PM
I am not able to login in the shop website. What should I do?

Modified on Wed, 13 Nov, 2024 at 4:53 PM
I am resident of EU and I have a company. How to deduct VAT?

Modified on Thu, 27 Mar, 2025 at 3:48 PM
I have placed an order, when will it be dispatched?

Modified on Tue, 19 Nov, 2024 at 9:42 AM
How to becоme a partner ?

Modified on Wed, 20 Nov, 2024 at 9:58 AM
I cannot see my order under the account. Is it possible to be paired?

Modified on Thu, 27 Mar, 2025 at 4:18 PM
I have bought a product from a reseller, can I receive refund directly from you?

Modified on Wed, 10 Apr, 2024 at 1:07 PM
What should I do if I receive an item that I didn't order?

Modified on Wed, 10 Apr, 2024 at 1:08 PM
What to do if I am not sure which product I need for my case?

Modified on Wed, 10 Apr, 2024 at 1:10 PM
Why my credit/debit card was declined during CHECKOUT?

Modified on Wed, 20 Nov, 2024 at 10:06 AM
How can I change or modify items in my order?

Modified on Wed, 20 Nov, 2024 at 10:20 AM
Can I change an item after adding it to my shopping cart?

Modified on Tue, 22 Oct, 2024 at 11:57 AM
How do I update my shipping address?

Modified on Tue, 4 Nov, 2025 at 12:58 PM
What I have to do if I receive a damaged item?

Modified on Wed, 10 Apr, 2024 at 1:12 PM
Do you accept orders over the phone, fax or email?

Modified on Wed, 10 Apr, 2024 at 1:13 PM