To access order status and details, please log in to your account directly at https://shelly.com ( For US: https://us.shelly.com ) . The standard processing time for orders typically ranges between 1 and 7 business days. Once an order is shipped, the tracking code becomes visible for your convenience.
If a package has not updated in the tracking system, delays may occur due to carrier/customs processing, missed scans, or temporary holds at transit hubs.
Standard International Shipping (PostONE + end-mile courier)
Check tracking after a few days — most delays resolve on their own.
Contact the carrier using the tracking number for additional updates.
If there is no movement 1–2 weeks after the expected delivery date, contact our support team with your order number. We will coordinate with the carrier Postone to resolve the issue with end-mile courier at destination country
Orientative delivery dates are shown here: Delivery & Returns
Note: During promotions or campaigns, orientative delivery times may increase. Shelly is not liable for courier delays.
DHL Fast Shipping (1–3 business days)
Check tracking after a few hours — most delays resolve on their own.
Contact the carrier using the tracking number for additional updates.
If there is no movement a few days after the expected delivery date, contact our support team with the order number. We will coordinate with DHL to resolve the issue.
Orientative delivery dates with DHL are shown here: Delivery & Returns
Note: During promotions or campaigns, delivery times may increase. Shelly is not liable for courier delays.
Shipping Type | Check Tracking | Next Step | Support Contact | Notes |
|---|---|---|---|---|
Standard International (PostONE + end-mile courier) | Check after a few days | Contact carrier with tracking number if needed | If no movement 1–2 weeks after expected delivery date, contact support with order number | Orientative delivery dates: Delivery & Returns. During promotions, delivery times may increase; Shelly is not liable for courier delays. |
DHL Fast Shipping (1–3 business days) | Check after a few hours | Contact carrier with tracking number if needed | If no movement a few days after expected delivery date, contact support with order number | Orientative delivery dates: Delivery & Returns. During promotions, delivery times may increase; Shelly is not liable for courier delays. |
If your order was made as a guest, please be advised that manual pairing with a created account is not feasible. In such cases, you will need to await the confirmation code for the shipped order, which will include the tracking code for your reference.