Issue: The Shutter does not calibrate or no measure power is reported.
Quick Check
Before starting troubleshooting, check if the device sends Meter Reports to the gateway.
If no Meter Reports are visible, follow Section 1–3.
If Meter Reports are visible, go directly to Section 4.
1. Re-Interview the Device
Sometimes the device interview is incomplete. This may prevent the gateway from reading the correct values.
Steps:
Open the device page in the gateway interface.
Go to the Advanced tab.
Click Re-interview Node if the gateway have this option
Wait until the process finishes, then check if Meter Reports appear.
If the issue continues, proceed to the next step.
2. Power-Cycle the Device
Restarting the device can restore normal communication.
Steps:
Turn the device off.
Wait 30 seconds.
Turn the device on again.
After the restart, check if the device sends Meter Reports and try the calibration again.
If the problem remains, continue to the next step.
3. Remove and Add the Device Again
If the device still does not report power, perform a new inclusion.
Steps:
Remove the device from the gateway.
Start the Add Device process.
Keep the device close to the gateway during inclusion if possible.
Important:
During the first interview, a large amount of data is exchanged between the device and the gateway. This data allows the gateway to configure the device correctly. If some data is missing, the device may not work properly.
After adding the device again, check if Meter Reports are available.
4. Verify Power Values
If Meter Reports are visible, check the power values of the Shutter.
Record the following values:
Power while the shutter is moving
Power while the shutter is stopped
Example:
Moving power: 100 W
Stopped power: 10 W
5. Configure Parameter 76
Set Parameter 76 – Motor Operation Detection based on the measured values.
The value must be:
Higher than the stopped power
Lower than the moving power
Example:
| State | Power |
|---|---|
| Shutter stopped | 10 W |
| Shutter moving | 100 W |
In this case, a good value for Parameter 76 would be:
15 or 25
Using a value closer to the lower limit usually works better.
6. Run Calibration Again
After setting Parameter 76, start the calibration process again.
The Shutter should now detect the motor movement correctly and operate normally.
Note:
- Incorrect motor detection values may prevent the device from completing calibration or may cause incorrect shutter positioning.
- Slow start and stop motors can